Our aim is to build long-term business relationships.
We want to anticipate and exceed client expectations. The foundation
for this is our Service Policy which clearly explains the standards
our clients can expect from ProReg and those demand of ourselves. This
document describes these standards and states our commitment to maintaining
We are committed to working with courtesy, professionalism
and respect at all times. In that way, we hope to achieve our goals
and, in turn, earn our client’s loyalty.
A ProReg client should expect to receive the
best possible service every time when dealing with one of our representatives.
At ProReg we are committed to helping our clients
achieve their goals. To do so effectively, we must provide clients and
their delegates with convenient and reliable services and options.
User Friendly Services
ProReg has dedicated extensive time and
resources to develop and promote the technological advancement of the
registration process. We recognize registration as a separate field
of expertise. We have developed our own software to provide customized
registration to meet the particular and varying needs of event planners.
Our mandate is to use the latest technology as our tool to make registration
highly cost effective and straightforward for both the planner and delegate
We aim to enable our clients to take advantage
of our latest advancements to make our services as convenient as they
can be. To this end we offer proactive and educational consultation
to our clients both pre and post event.
We have gone even further in our efforts to provide
service by developing an event registration education source in the
form of modules. When completed, these modules will be available for
clients and students to update their knowledge and understanding of
the range of registration services available. Our education service
can ease the client’s transition from traditional methods to those embracing
Working to Improve The Quality Of Our Services
At ProReg, we consider customer satisfaction a
critical measure of our success. We work hard to understand our market
needs and to provide a full range of technically advanced services designed
to meet all registration goals. We constantly review how we do business
in order to improve our services and make them simple to use.
Clarity In Communication
Clear communication applies to our written documents
as well as during our meetings with clients. Our brochures, web pages,
proposals and our registration forms are designed with simplicity and
in plain language, to make them easier to understand.
Clarity In Our Fee Structure
We base our fee structure on three principles:
- It should be simple to understand.
- It should reflect our commitment to deliver
options and value.
- It should provide choices to reduce or even
eliminate unnecessary costs
We have worked hard to develop the simplicity
of our pricing structure by including many service elements into one
core package at a singularly competitive rate. However, due to the necessity
to be flexible toward client need, our fee structure acts as a guide
only. If we cannot provide a service we will explain why and suggest
We respect the privacy and integrity of information
shared with us. We see this as our responsibility and a minimum standard
for meeting customer service expectations.
We are expanding our services and also the technology
we use to provide them. However, keeping information and affairs confidential
and protecting privacy is fundamental to the way we do business.
Customer Care Centre
ProReg offers a Customer Care Centre to the meeting
planner with any questions or concerns. A Customer Care Representative
can be reached Toll Free at: 1-866-760-2005 during business hours (Pacific